BSB20115 Certificate II in Business

This qualification is suitable for those wishing to start their career in the business sector. This is a good entry level certificate to help gain those practical skills needed as a school leaver or someone in their first position. It may also be seen as a practical course for those wishing to return to the workforce.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification might include:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

The Learning program occurs primarily on the job, through a combination of employer training and self-paced learning activities by the learner and supported by The Training & Business Company. On the job arrangements for this qualification would generally involve the participant putting together a folio of evidence to assist in the demonstration of competence in the workplace.

  • Work based learning
  • Demonstrations
  • Discussions
  • Projects
  • Work booklets / portfolio

Duration is generally 12 months (or earlier if deemed competent)

Qualification Rules This qualification requires the successful completion of 12 units. Participant must undertake the compulsory ‘core’ unit, plus choose 11 elective units.
7 of the elective units must be selected from the electives listed below.
4 of the elective units may be selected from those below, or from any currently endorsed Training package at the same qualification level that we have on scope.
If not listed below, 2 of the 4 elective units may be selected from a Certificate III qualification that we have on scope.



BSBWHS201 Contribute to health and safety of self and others


BSBIND201 – Work effectively in a business environment
BSBSUS201 – Participate in environmentally sustainable work practices
BSBCUS201 – Deliver a service to customers
BSBWOR202 – Organise and complete daily work activities
BSBINM201 – Process and maintain workplace info.
BSBWOR203 – Work effectively with others
BSBINM202 – Handle mail
BSBWOR204 – Use business technology
BSBINN201 – Contribute to workplace innovation
BSBITU212 – Create and use spreadsheets
BSBCMM201 – Communicate in the workplace
BSBITU213 – Communicate electronically
BSBITU211 – Produce simple word processed documents
FNSACC311 – Process financial transactions and extract interim reports


Our on the job training model works most effectively when a workplace supervisor guides and instructs the participant through work related training and learning. A representative from the Training & Business Company will visit and discuss with you and your supervisor the most appropriate methods of delivery and complete a structured training plan.

Once a training plan has been completed you will receive your resources.  Work will then begin on self-paced learning activities in the agreed order.  Once both you and your supervisor feel ready, an assessor from the Training & Business Company will arrange a time to visit the workplace to conduct an assessment.

Training on the job will involve a combination of different methods and activities suited to the goals of the business and needs of the participant.

The flexibility in the way we deliver the qualification is central to success. You choose the what, how, when and where, and we facilitate you achieving your goal.


$2,500 Full price if not eligible for state funding.

$500 If eligible for State funding. Please contact your local Australian Apprenticeship Support Network to determine eligibility.

Extra charges may apply if outside metropolitan areas.