BSB20120 Certificate II in Workplace skills

This qualification is suitable for those wishing to start their career in the business sector. This is a good entry level certificate to help gain those practical skills needed as a school leaver or someone in their first position. It may also be seen as a practical course for those wishing to return to the workforce.
Participants wishing to enrol in this course usually carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They also perform a range of routine tasks using limited practical skill sand fundamental operational knowledge in a defined context. Individuals in this qualification generally work under direct supervision.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification might include:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

The Learning program occurs primarily on the job, through a combination of employer training and self-paced learning activities by the learner and supported by The Training & Business Company. On the job arrangements for this qualification would generally involve the participant putting together a folio of evidence to assist in the demonstration of competence in the workplace.

  • Work based learning
  • Demonstrations
  • Discussions
  • Projects
  • Work booklets / portfolio

Duration is generally 12 months (or earlier if deemed competent)

Qualification Rules This qualification requires the successful completion of 10 units. Participant must undertake the 5 compulsory ‘core’ units, plus choose 5 elective units.
of the 5 elective units:
1 must be selected from Group A
1 must be selected from Group B
for the remaining 3 elective units:
Up to 3 may be selected from Groups A, B and C
If not listed, up to 2 units may be selected from a Certificate II or Certificate II from this or any other currently endorsed Training Package qualification or accredited course that we have on scope.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.



BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environment
BSBPEF202 Plan and apply time managment
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others


BSBCRT201 Develop and apply thinking and problem solving skills
BSBPEF302 Develop self-awareness

BSBFIN301 Process financial transactions
BSBTEC101 Operate digital devices
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTEC203 Research using the internet

BSBOPS202 Engage with customers
BSBOPS203 Deliver a service to customers
BSBPEF101 Plan and prepare for work readiness
BSBTWK201 Work effectively with others
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services


Our on the job training model works most effectively when a workplace supervisor guides and instructs the participant through work related training and learning. A representative from the Training & Business Company will visit and discuss with you and your supervisor the most appropriate methods of delivery and complete a structured training plan.

Once a training plan has been completed you will receive your resources.  Work will then begin on self-paced learning activities in the agreed order.  Once both you and your supervisor feel ready, an assessor from the Training & Business Company will arrange a time to visit the workplace to conduct an assessment.

Training on the job will involve a combination of different methods and activities suited to the goals of the business and needs of the participant.

The flexibility in the way we deliver the qualification is central to success. You choose the what, how, when and where, and we facilitate you achieving your goal.


$2,500 Full price if not eligible for state funding.

$500 If eligible for State funding. Please contact your local Australian Apprenticeship Support Network to determine eligibility.

Extra charges may apply if outside metropolitan areas.