The business world is a competitive place. More than ever, you need to show that you have the essential business skills, knowledge and understanding in order to pursue the career you want.
This qualification is designed to provide you with the necessary technology, customer service and administrative skills for entry-level roles in a variety of industries. The concepts of innovation and change in the workplace, along with your role in providing excellent customer service, are all included in this course.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification might include:
- Customer Service Advisor
- Data Entry Operator
- General Clerk / Admin Assistant
- Payroll Officer
Learning occurs primarily on the job, through a combination of employer training and self paced learning activities by the learner and supported by The Training & Business Company. On the job arrangements for this qualification would generally involve the participant putting together a folio of evidence to assist in the demonstration of competence in the workplace.
Methods of Delivery may include
- Work based learning
- Work booklets / portfolio
Duration is generally 24 months (or earlier if deemed competent)
Qualification Rules This qualification requires successful completion of 12 units of competency.
Participants must undertake the compulsory ‘core’ unit, plus choose 11 elective units, of which:
- 7 of the elective units must be selected from the elective units listed below
- 4 elective units may be selected from the elective units listed below, from this Training Package, or from any current accredited course or endorsed Training Package at the same qualification level that we have on scope.
- If not listed below, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification that we have on scope.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported outcome.
BSBWHS302 – Apply knowledge of WHS legislation in the workplace
BSBCUS301 – Deliver and monitor a service to customers
BSBITU313 – Design and produce text documents
BSBDIV301 – Work effectively with diversity
BSBITU312 – Create electronic presentations
BSBFIA301 – Maintain financial records
BSBPUR301 – Purchase goods and services
BSBADM311 – Maintain business resources
BSBITU314 – Design and produce spreadsheets
BSBINM301 – Organise workplace information
BSBITU315 – Purchase goods and services online
BSBINM302 – Utilise a knowledge management system
BSBITU306 – Design and produce business documents
BSBINN301 – Promote innovation in a team environment
BSBITU309 – Produce desktop published documents
BSBCMM301 – Process customer complaints
BSBPRO301 – Recommend products and services
BSBWOR301 – Organise personal work priorities and development
BSBFLM306 – Provide workplace information and resourcing plans
BSBWRT301 – Write simple documents
BSBWRK311 – Develop self awareness
BSBFLM309 – Support continuous improvement systems and processes
BSBFLM305 – Support operational plan
BSBFLM303 – Contribute to effective workplace relationships
BSBFLM312 – Contribute to team effectiveness
BSBFLM311 – Support a workplace learning environment
BSBSUS401 – Implement and monitor environmentally sustainable work practices
HOW THE PROCESS WORKS?
Our on the job training model works most effectively when a workplace supervisor guides and instructs the participant through work related training and learning. A representative from the Training & Business Company will visit and discuss with you and your supervisor the most appropriate methods of delivery and complete a structured training plan.
Once a training plan has been completed you will receive your resources. Work will then begin on self-paced learning activities in the agreed order. Once both you and your supervisor feel ready, an assessor from the Training & Business Company will arrange a time to visit the workplace to conduct an assessment.
Training on the job will involve a combination of different methods and activities suited to the goals of the business and needs of the participant.
The flexibility in the way we deliver the qualification is central to success. You choose the what, how, when and where, and we facilitate you achieving your goal.
Some funding may be available for this qualification. Please contact your local Australian Apprenticeship Network Provider to determine eligibility.