The business world is a competitive place. More than ever, you need to show that you have the essential business skills, knowledge and understanding in order to pursue the career you want.
This qualification is designed to provide you with the necessary technology, customer service and administrative skills for entry-level roles in a variety of industries. The concepts of innovation and change in the workplace, along with your role in providing excellent customer service, are all included in this course.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification might include:
- Customer Service Advisor
- Data Entry Operator
- General Clerk / Admin Assistant
- Payroll Officer
Learning occurs primarily on the job, through a combination of employer training and self paced learning activities by the learner and supported by The Training & Business Company. On the job arrangements for this qualification would generally involve the participant putting together a folio of evidence to assist in the demonstration of competence in the workplace.
Methods of Delivery may include
- Work based learning
- Work booklets / portfolio
Duration is generally 24 months (or earlier if deemed competent)
Qualification Rules This qualification requires successful completion of 13 units of competency.
Participants must undertake the compulsory 6 core units, plus choose 7 elective units listed below, of which:
- 2 elective units must be selected from Group A
- 1 elective unit must be selected from Group B
- for the remaining 4 elective units:
Up to 4 units may be selected from Groups A, B, C, D, E, G
- If not listed below, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
This qualification can provide for specialisation, the following additional packaging rules must be adhered to:
- For specialisation in Customer Engagement, 4 elective units must be selected from Group D
- For specialisation in Business Administration, 4 elective units must be selected from Group E
- For specialisation in Records and Information Management, 4 units must be selected from Group G
The achievement of a specialisation will be identified on testamurs as follows:
- BSB30120 Certificate III in Business (Customer Engagement)
- BSB30120 Certificate III in Business (Administration)
- BSB30120 Certificate III in Business (Records and Information Management)
BSBCRT311 – Apply critical thinking skills in a team environment
BSBPEF201 – Support personal wellbeing in the workplace
BSBSUS211 – Participate in sustainable work practices
BSBTWK301 – Use inclusive work practices
BSBWHS311 – Assist with maintaining workplace safety
BSBXCM301 – Engage in workplace communication
Group A – Technology
BSBTEC201 – Use business software applications
BSBTEC202 – Use digital technologies to communicate in a work environment
BSBTEC301 – Design and produce business documents
BSBTEC302 – Design and produce spreadsheets
BSBTEC303 – Create electronic presentations
BSBTEC404 – Use digital technologies to collaborate in a work environment
BSBWRT311 – Write simple documents
Group B – Business Competence
BSBPEF301 – Organise personal work priorities
BSBPMG430 – Undertake project work
BSBSTR301 – Contribute to continuous improvement
Group C – Teamwork and Relationships
BSBCRT412 – Articulate, present and debate ideas
BSBLDR301 – Support effective workplace relationships
BSBPEF302 – Develop self-awareness
BSBXTW301 – Work in a team
Group D – Customer and Client Engagement
BSBOPS304 – Deliver and monitor a service to customers
BSBOPS305 – Process customer complaints
SIRXCEG002 – Assist with customer difficulties
SIRXCEG005 – Maintain business to business relationships
SIRXMKT001 – Support marketing and promotional activities
SIRXOSM003 – Use social media and online tools
SIRXPDK001 – Advise on products and services
Group E – Business Administration
BSBFIN301 – Process financial transactions
BSBFIN302 – Maintain financial records
BSBHRM416 – Process payroll
BSBINS202 – Handle receipt and dispatch of information
BSBOPS301 – Maintain business resources
BSBOPS303 – Organise schedules
BSBPUR301 – Purchase goods and services
Group G – Records and Information Management
BSBINS302 – Organise workplace information
BSBINS303 – Use knowledge management systems
BSBINS307 – Retrieve information from records
BSBINS309 – Maintain business records
HOW THE PROCESS WORKS?
Our on the job training model works most effectively when a workplace supervisor guides and instructs the participant through work related training and learning. A representative from the Training & Business Company will visit and discuss with you and your supervisor the most appropriate methods of delivery and complete a structured training plan.
Once a training plan has been completed you will receive your resources. Work will then begin on self-paced learning activities in the agreed order. Once both you and your supervisor feel ready, an assessor from the Training & Business Company will arrange a time to visit the workplace to conduct an assessment.
Training on the job will involve a combination of different methods and activities suited to the goals of the business and needs of the participant.
The flexibility in the way we deliver the qualification is central to success. You choose the what, how, when and where, and we facilitate you achieving your goal.
$3,200 Full price if not eligible for state funding.
$500 If eligible for state funding. Please contact your local Australian Apprenticeship Support Network to determine eligibility.
Extra charges may apply if outside metropolitan areas.