BSB30415 Certificate III in Business Administration

This qualification is aimed at the individuals in a business environment who use a wide range of administrative skills such as payroll and accounts, scheduling, designing and producing desktop publishing documents and spreadsheets. At this level, you will generally using some discretion and judgement, plus supporting others in the team.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification might include:

  • Accounts Receivable Clerk
  • Accounts Payable Clerk
  • Clerk
  • Data Entry Operator
  • Junior Personal Assistant
  • Office Administrator
  • Word Processing Operator.

Learning occurs primarily on the job, through a combination of employer training, self-paced learning activities by the learner, and supported by The Training & Business Company. On the job arrangements for this qualification would generally involve the participant putting together a folio of evidence to assist in the demonstration of competence in the workplace.

Methods of Delivery may include

  • Work based learning
  • Demonstrations
  • Discussions
  • Projects
  • Work booklets / portfolio

Duration is generally 24 months (or earlier if deemed competent)

Investment Please contact us for current pricing. Government incentives may be available. (conditions apply)

Qualification Rules This qualification requires completion of 13 units. Participants must undertake the 2 compulsory ‘core’ units plus 11 elective units, of which:

  • 7 elective units must be selected from the Group A units listed below.
  • 4 elective units may be selected from the Group A or Group B elective units listed below, or any currently endorsed Training package or accredited course at the same qualification level that we have on scope.
  • If not listed below, 2 of the elective units may be selected from a Certificate II or Certificate IV qualification that we have on scope.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.


Core Units

BSBITU307 – Develop keyboarding speed and accuracy
BSBWHS201 – Contribute to health and safety of self and others

Group A Units:

BSBADM307 – Organise schedule
BSBFIA302 – Process payroll
BSBFIA303 – Process accounts payable and receivable
BSBFIA304 – Maintain a general ledger
BSBITU312 – Create electronic presentations
BSBITU313 – Design and produce digital text documents
BSBITU314 – Design and produce spreadsheets
BSBITU306 – Design and produce business documents
BSBITU309 – Produce desktop published documents
BSBWRT301 – Write simple documents

Group B Units:

BSBADM311 – Maintain business resources
BSBCMM301 – Process customer complaints
BSBCUS301 – Deliver and monitor a service to customers
BSBDIV301 – Work effectively with diversity
BSBFIA301 – Maintain financial records
BSBINM301 – Organise workplace information
BSBINM302 – Utilise a knowledge management system
BSBINM303 – Handle receipt and despatch of information
BSBINN201 – Contribute to workplace innovation
BSBITU315 – Purchase goods and services online
BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBPRO301 – Recommend products and services
BSBSUS201 – Participate in environmentally sustainable work practices
BSBWOR204 – Use business technology
BSBWOR301 – Organise personal work priorities and development
BSBWOR302 – Work effectively as an offsite worker

How the process works

Our on the job training model works most effectively when a workplace supervisor guides and instructs the participant through work related training and learning. A representative from the Training & Business Company will visit and discuss with you and your supervisor the most appropriate methods of delivery and complete a structured training plan.

Once a training plan has been completed you will receive your resources.  Work will then begin on self-paced learning activities in the agreed order.  Once both you and your supervisor feel ready, an assessor from the Training & Business Company will arrange a time to visit the workplace to conduct an assessment.

Training on the job will involve a combination of different methods and activities suited to the goals of the business and needs of the participant.

The flexibility in the way we deliver the qualification is central to success. You choose the what, how, when and where, and we facilitate you achieving your goal.


$3,500 Full price if not eligible for state funding.

$500 If eligible for state funding. Please contact your local Australian Apprenticeship Support Network to determine eligibility.

Extra charges may apply if outside metropolitan areas.