BSB40120 Certificate IV in Business

The Certificate IV in Business is designed to provide you with the necessary skills for middle management in business / office / administration environments. It is appropriate for those with supervisory or limited management responsibilities in virtually any industry.

It can lead to a career as a leader, project officer or administrator in fields such as administration, marketing, management, accounting, customer service, project management and more.

The Certificate IV in Business is especially designed for those who have experience in business and wish to formalise their skills. This course is also useful if you intend to study at the diploma or degree level in future, or even if you’re just seeking to gain recognition for existing knowledge or skills.

This qualification includes areas including:

  • The development of teams and individuals
  • How to coordinate implementation of customer service strategies
  • Monitoring a safe workplace
  • The promote innovation and change – especially important in today’s environment
  • How to effectively administer a complex project
  • Promotion of your business
  • The process of business planning
  • Implementing effective workplace relationships

Methods of Assessment may include

  • Work based learning
  • Demonstrations
  • Discussions
  • Projects
  • Work booklets / portfolio

Duration is generally 24 months (or earlier)

Qualification Rules This qualification requires the successful completion of 12 units of competency.
Participants must undertake the 6 compulsory core, plus select 6 elective units, of which:
2 elective units must be selected from the Group A.
For the remaining 4 elective units:
Up to 4 units may be selected from Groups listed below
If not listed, up to 2 units may be selected from a Certificate III, Certificate IV or Diploma from this or any other currently endorsed Training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.


  • For specialisation in Leadership , 4 elective units must be selected from Group B
  • For specialisation in Business Administration , 4 elective units must be selected from Group C
  • For specialisation in Business Operations , 4 elective units must be selected from Group D
  • For specialisation in Financial Administration , 4 elective units must be selected from Group H

The achievement of a specialisation will be identified on a testamur as follows:

  • BSB40120 Certificate IV in Business (Leadership)
  • BSB40120 Certificate IV in Business (Administration)
  • BSB40120 Certificate IV in Business (Operations)
  • BSB40120 Certificate IV in Business (Finance)
  • BSB40120 Certificate IV in Business (Records and Information Management)


BSBCRT411 – Apply critical thinking to work practices
BSBTEC404 – Use digital technologies to collaborate in a work environment
BSBTWK401 – Build and maintain business relationships
BSBWHS411 – Implement and monitor WHS policies, procedures and programs
BSBWRT411 – Write complex documents
BSBXCM401 – Apply communication strategies in the workplace

Group A – Self-development 
BSBPEF402 – Develop personal work priorities
BSBPEF502 – Develop and use emotional intelligence

Group B – Leadership 
BSBCMM411 – Make presentations
BSBCRT412 – Articulate, present and debate ideas
BSBHRM413 – Support the learning and development of teams and individuals
BSBLDR411 – Demonstrate leadership in the workplace
BSBPEF501 – Manage personal and professional development=
BSBSTR401 – Promote innovation in team environments
BSBXTW401 – Lead and facilitate a team

Group C – Business Administration 
BSBOPS401 – Coordinate business resources
BSBOPS405 – Organise business meetings
BSBPMG430 – Undertake project work
BSBTEC401 – Design and produce complex text documents
BSBTEC402 – Design and produce complex spreadsheets
BSBTEC403 – Apply digital solutions to work processes

Group D – Business Operations 
BSBHRM415 – Coordinate recruitment and onboarding
BSBINS401 – Analyse and present research information
BSBMKG433 – Undertake marketing activities
BSBMKG434 – Promote products and services
BSBOPS402 – Coordinate business operational plans
BSBOPS403 – Apply business risk management processes
BSBOPS404 – Implement customer service strategies
BSBSTR402 – Implement continuous improvement

Group E – Sustainability 
BSBSUS411 – Implement and monitor environmentally sustainable work practices

Group H – Financial Administration 
BSBFIN301 – Process financial transactions
BSBFIN302 – Maintain financial records
BSBFIN401 – Report on financial activity
BSBHRM416 – Process payroll


Our on the job training model works most effectively when a workplace supervisor guides and instructs the participant through work related training and learning. A representative from the Training & Business Company will visit and discuss with you and your supervisor the most appropriate methods of delivery and complete a structured training plan.

Once a training plan has been completed you will receive your resources.  Work will then begin on self-paced learning activities in the agreed order.  Once both you and your supervisor feel ready, an assessor from the Training & Business Company will arrange a time to visit the workplace to conduct an assessment.

Training on the job will involve a combination of different methods and activities suited to the goals of the business and needs of the participant.

The flexibility in the way we deliver the qualification is central to success. You choose the what, how, when and where, and we facilitate you achieving your goal.


$3,500 Full price if not eligible for state funding.

$500 if eligible for state funding. Please contact your local Australian Apprenticeship Network Provider to determine eligibility.

Extra charges may apply if outside metropolitan areas.

Some funding may be available for this qualification. Please contact your local Australian Apprenticeship Support Network to determine eligibility.