BSB40215 Certificate IV in Business

The Certificate IV in Business is designed to provide you with the necessary skills for middle management in business / office / administration environments. It is appropriate for those with supervisory or limited management responsibilities in virtually any industry.

It can lead to a career as a leader, project officer or administrator in fields such as administration, marketing, management, accounting, customer service, project management and more.

The Certificate IV in Business is especially designed for those who have experience in business and wish to formalise their skills. This course is also useful if you intend to study at the diploma or degree level in future, or even if you’re just seeking to gain recognition for existing knowledge or skills.

This qualification includes areas including:

  • The development of teams and individuals
  • How to coordinate implementation of customer service strategies
  • Monitoring a safe workplace
  • The promote innovation and change – especially important in today’s environment
  • How to effectively administer a complex project
  • Promotion of your business
  • The process of business planning
  • Implementing effective workplace relationships

Methods of Assessment may include

  • Work based learning
  • Demonstrations
  • Discussions
  • Projects
  • Work booklets / portfolio

Duration is generally 24 months (or earlier)

Qualification Rules This qualification requires the successful completion of 10 units of competency.
Participants must undertake the 1 compulsory ‘core’, plus select 9 elective units, of which:
5 elective units must be selected from the elective units listed below.
4 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level that we have on scope.
If not listed below, 1 unit may be selected from either a Certificate III or Diploma Qualification that we have on scope.



BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements.


BSBCUS401 – Co-ordinate implementation of customer service strategies
BSBCUS402 – Address customer needs
BSBCUS403 – Implement customer service standards
BSBEBU401 – Review and maintain a website
BSBFIA412 – Report on financial activity
BSBADM405 – Organise meetings
BSBADM409 – Co-ordinate business resources
BSBINN301 – Promote innovation in a team environment
BSBCMM401 – Make a presentation
BSBITA411 – Design and develop relational databases
BSBITS411 – Maintain and implement digital technology
BSBITU401 – Design and develop complex text documents
BSBITU402 – Develop and use complex spreadsheets
BSBITU404 – Produce complex desktop published documents
BSBLED401 – Develop teams and individuals
BSBMKG413 – Promote products and services
BSBMKG414 – Undertake marketing activities
BSBPMG522 – Undertake project work
BSBRKG402 – Provide information from and about records
BSBREL401 – Establish networks
BSBRES411 – Analyse and present research information
BSBRSK401 – Identify risk and apply risk management processes
BSBSUS401 – Implement and monitor environmentally sustainable work practices
BSBWRT401 – Write complex documents


Our on the job training model works most effectively when a workplace supervisor guides and instructs the participant through work related training and learning. A representative from the Training & Business Company will visit and discuss with you and your supervisor the most appropriate methods of delivery and complete a structured training plan.

Once a training plan has been completed you will receive your resources.  Work will then begin on self-paced learning activities in the agreed order.  Once both you and your supervisor feel ready, an assessor from the Training & Business Company will arrange a time to visit the workplace to conduct an assessment.

Training on the job will involve a combination of different methods and activities suited to the goals of the business and needs of the participant.

The flexibility in the way we deliver the qualification is central to success. You choose the what, how, when and where, and we facilitate you achieving your goal.


$3,000 Full price if not eligible for state funding.

$500 if eligible for state funding. Please contact your local Australian Apprenticeship Network Provider to determine eligibility.

Extra charges may apply if outside metropolitan areas.

Some funding may be available for this qualification. Please contact your local Australian Apprenticeship Support Network to determine eligibility.