Certificate III in Retail (SIR30216)

This qualification provides the skills and knowledge for an individual to work in retail operations and/or supervision. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification might include:

  • Sales assistant
  • Customer service representative
  • Crew leader
  • Shift manager
  • Team leader
  • Department manager
  • Assistant store manager
  • Checkout supervisor

Methods of Delivery

  • Work based learning
  • Demonstrations
  • Discussions
  • Projects
  • Work booklets / portfolio

Duration is generally 12 months (or earlier if deemed competent)

Qualification Rules This qualification requires successful completion of a total of 13 units of competency. Participants must undertake the eight (8) core units, plus five (5) elective units consisting of:

  • 3 units from the list below
  • 2 units from the list below, elsewhere in the SIR Retail Services Training Package, or any other current Training Package or accredited course that we have on scope.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level.



SIRXCEG001 – Engage the customer
SIRXCEG002 – Assist with customer difficulties
SIRSCEG003 – Build customer relationships and loyalty
SIRXCOM002 – Work effectively in a team
SIRXIND001 – Work effectively in a service environment
SIRXRSK001 – Identify and respond to security risks
SIRXSLS001 – Sell to the retail customer
SIRXWHS002 – Contribute to workplace health and safety


CHCDIV001 – Work with diverse people
SIRXCOM003 – Promote team cohesion
SIRRFSA001 – Handle food safety in a retail environment
SITHFAB002 – Provide responsible service of alcohol
SIRXHWB001 – Maintain personal health and wellbeing
SIRRFSA002 – Supervise a food safety program
SIRRINV002 – Control stock
SIRRINV001 – Receive and handle stock
SIRXMGT001 – Supervise and support frontline team members
SIRRMER001 – Produce visual merchandise displays
SIRXMKT001 – Support marketing and promotional activities
SIRRMER003 – Coordinate visual merchandising activities
SIRRMER002 – Merchandise food products
SIRXPDK002 – Advise on food products and services
SIRRSTY001 – Style the customer
SIRRRTF001 – Balance and secure point of sale terminal
SIRWSLS002 – Analyse and achieve sales targets
SIRXTAD001 – Train others in frontline tasks
SIRXIND002 – Organise and maintain the store environment
SIRWSLS003 – Build sales of branded products
SIRXIND005 – Develop personal productivity
SIRXIND003 – Organise personal work requirements
SRIXCEG006 – Provide online customer service
BSBMKG401 – Profile the market


Our on the job training model works most effectively when a workplace supervisor guides and instructs the participant through work related training and learning. A representative from the Training & Business Company will visit and discuss with you and your supervisor the most appropriate methods of delivery and complete a structured training plan.

Once a training plan has been completed you will receive your resources.  Work will then begin on self-paced learning activities in the agreed order.  Once both you and your supervisor feel ready, an assessor from the Training & Business Company will arrange a time to visit the workplace to conduct an assessment.

Training on the job will involve a combination of different methods and activities suited to the goals of the business and needs of the participant.

The flexibility in the way we deliver the qualification is central to success. You choose the what, how, when and where, and we facilitate you achieving your goal.


$3,000 Full price if not eligible for state funding.

$500 If eligible for state funding. Please contact your local Australian Apprenticeship Support Network to determine eligibility.

Extra charges may apply if outside metropolitan areas.